Shopping on AllChinaBuy as an international customer? This comprehensive FAQ guide answers your most pressing questions about address entry, customs clearance, and package tracking to ensure a smooth shopping experience.
Address Entry Issues: "My Address Won't Fit/Submit"
Why can't I input my complete address, and what should I do?
This is a common hurdle. Global address formats vary significantly, and AllChinaBuy's system is optimized for them.
- Use the Final Address Line:
- Check for Typos and Abbreviations:
- Contact Your Local Post Office:
- Reach Out to AllChinaBuy Support:
- Check for Typos and Abbreviations:
Customs Declaration & ID: "Do I Need to Provide my ID?"
Why does AllChinaBuy or the shipping carrier need my ID/passport number?
Yes, for most international shipments outside of China, you will likely be asked to provide an ID number (Passport Number, National ID, or Tax ID). This is not an AllChinaBuy policy, but a mandatory requirement from the customs authorities in your country.
Customs uses this information to clear your package, assess the correct import duties and taxes, and for security screening. Providing accurate information is crucial; discrepancies can lead to significant delays or the package being returned to the sender.
Package Tracking: "How Can I Check My Package Status?"
Where can I find my tracking number and check the delivery progress?
Once your order is shipped, AllChinaBuy will provide a tracking number. Here’s how to stay updated:
- Find Your Tracking Number:
- Track on AllChinaBuy:
- Use the Carrier's Website:
- Be Patient with Early Updates:
- Track on AllChinaBuy:
Customs Hold & Seizure: "What If My Package is Held by Customs?"
My tracking says "Held by Customs." What are the next steps?
Don't panic. A customs inspection is a regular part of international shipping. Your package hasn't necessarily been seized.
- Wait for Notification:
- Proof of payment (invoice).
- Additional identification.
- Payment for import duties and taxes.
Pro Tips for a Smooth Delivery
- Know Your Country's Import Regulations:
- Use a Consistent Shipping Address:
- Save Your Order Information:
- Use a Consistent Shipping Address:
By understanding these common issues and procedures, you can confidently shop on AllChinaBuy and resolve most shipping and customs questions efficiently. Happy shopping!